Exp- 5 Years
Role- Production Support Engineer
Location: O'Fallon, MO- onsite and remote both
Duration - Long Term
Project Scope:
Debugging Skills, Java, Spring Boot, SQL, ITSM Activities, Remedy, Monitoring
Role & Responsibilities:
. Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation and refinement.
. Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
. Support services before they go live through activities such as system design consulting, capacity planning and launch reviews. E
. Ensure products/applications being put into production are designed with internal/external customer objectives/experience in mind. Products are well-developed using collaboration between Biz Ops Teams, operationally ready, in-tact automation is in place, and product is fully supportable by our React (Production Support) Team.
. Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
Required skills
. The need is someone who has done L2 support and have good knowledge on Unix, Splunk and SQL Dynatrace.
. Good understanding of support projects and CI/CD pipeline process.
. Good in Unix
. Average Database knowledge
. Average in Java concepts
. Good understanding of Dynatrace
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