| Job title:Microsoft Azure Cloud Support Engineer Location: Atlanta GA/Remote Job Description: Experience Required Software to be used for proposed project 1. Microsoft Azure Storage Explorer 2. Microsoft Visual Studio, Pycharm 3. Microsoft SQL Server, Influx DB 4. Octopus, Bitbucket, Git, Bamboo, Jenkins, Docker, Openshift 5. Splunk, App Dynamics, ELK, Service Now, Launch Darkly 6. Atlassian Jira, Confluence, SharePoint Technologies to be used for proposed project 7. Microsoft Azure Cloud Computing 8. C#.Net, mySQL, Unix commands 9. PowerShell Operating Systems to be used for proposed project 1. Windows 2. Linux Roles & Responsibilities Perform user administration, troubleshooting, and trouble ticket administration • Supervise all alerts related to application and system procedures and provide services proactively • Provide support and identify all issues and prepare appropriate documentation for all issues and solutions • Support ticket classification, Re-prioritization, User clarification • Response to user queries based on known error database. Ticket escalation to the next level of support • Provide end user assistance in case of support requested by customer to address the technical issue. • Issue analysis, Identification of bug and the workaround. Response to functional queries, Understanding & analysis of user requirement for minor enhancements • Providing support for onboarding new users • Driving technical bridges for critical issues • Provide root cause analysis for the critical incidents and streamline the action plans to enhance the connected products availability and capacity. Responsible for incident resolution that includes end-2-end ownership of incidents from the time the issue been reported / triggered through closure / resolution for connected devices. • Conduct event analysis and document corrective actions, post defect resolution, to eliminate/minimize likelihood of reoccurrence and increase application performance. • Perform Gap analysis for reported issues and analyze ticket trend to provide permanent solutions, which helps in monitoring the application behaviors. • Collaborate with development team to troubleshot and resolve issues. • Provide assistance to engineers on performance tuning for critical areas • Creating alerts in alerting tool as well Microsoft alerts configuration • Creating JIRA dashboards for various purpose • Creating monitoring dashboards using different monitoring tools. • Delivery of services such as technical guidance, presentation, skills transfer monitoring enhancements, problem management • Develop web application visualization based on the requirements. • Development of new reports, dashboards, feature enhancement and tools per application demand and support production runs. • Code walkthrough and code review with engineering leads. • Recreate the production issue in production test environment for identifying the underline cause of the issue. • Identification of the repetitive task/incidents and automate them to minimize the impact. • Preparing python and powershell scripts for optimizing the application Azure resources and schedule it for continuous monitoring. • Working closely with development team for dev-ops activity and perform code deployment in staging and prod environment to improve the application performance and/or enhancement. • Render and publish HTML data HTML using Azure blob and CDN. • Facilitate Metrics & Reports to the Management on Incident & Problems for maintenance activity • Periodically doing health check and monitoring of the application logs availability into logging tools for incident troubleshoot. • Knowledge on the openshift environment for understanding the application infrastructure.. Edwin | US IT Recruiter | Realtek Consulting, LLC Mobile. : 201-639-2983 Email: edwin@realtekconsulting.net | Web : www.realtekconsulting.net US Address : 90 East Halsey Road Ste# 326, Parsippany NJ 07054 Offices : New York | New Jersey | London | Stockholm | Netherlands | South Australia | Chennai Information transmitted by this e-mail is proprietary to Realtek and/ or its Customers and is intended for use only by the individual or entity to which it is addressed, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. If you are not the intended recipient or it appears that this mail has been forwarded to you without proper authority, you are notified that any use or dissemination of this information in any manner is strictly prohibited. In such cases, please notify us immediately at info@realtekconsulting.net and delete this mail from your records. | 
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