JOB TITLE: SERVICENOW DEVELOPER LOCATION: BOSTON, MA - Lead additional module and feature implementations of ServiceNow solutions, including requirements gathering, process modeling and gap analysis/mitigation
- Influence and consult with (pros, cons and risks) business partners on all key technical decisions during project delivery
- Design ServiceNow integrations and work with ServiceNow (vendor), business partners and technical teams, including off-shore, for implementation
- Provide end user technical and functional support for the ServiceNow platform by working with a team of internal and external developers to ensure appropriate standards are adhered to
- Research and apply available ServiceNow hotfixes, patches and upgrades while ensuring configurations and customizations function as expected. Work with business partners to plan timing, testing and communication of these activities
- Perform day to day support, administration and maintenance of the ServiceNow Platform
- gathering requirements/user stories, solution design and development, project management and collaborating with our off-shore team on enhancements, patching, releases and small projects
- Knowledge of or experience with IT Operations Management, Human Resources Service Delivery, Nuvolo Enterprise Asset Management is a plus
- Pharmaceutical industry experience/working in a validated environment is a plus
- Working knowledge of basic configurations such as Business Rules, Client Scripts, Script Includes, Access Controls, Notifications and Workflows
- Experience with building custom applications
- Knowledge of web-based development technologies, specifically – JavaScript, Ajax, HTML, Angular & CSS
- Experience working on Web Services integrations such as REST, JSON & SOAP and working in a SAAS Environment
- Working & implementation experience with Service Portal
- Functional knowledge of Project Management, Agile and SDLC Methodologies
- Strong skills/experience with Incident Management, Change Management, Configuration Management, Service Request, Asset Management, Knowledge Management, Project & Demand Management
- Strong communication, interpersonal and collaborative skills
- Solid analytical and problem-solving abilities
- Self-motivated
-- Ananthu Sathyapal | US IT Recruiter | Realtek Consulting, LLC Mobile. : +1 -201-781-5677 84Email: Ananthu@realtekconsulting.net | Web : www.realtekconsulting.net US Address : 90 East Halsey Road Ste# 326, Parsippany NJ 07054 Offices : New York | New Jersey | London | Stockholm | Netherlands | South Australia | Chennai Information transmitted by this e-mail is proprietary to Realtek and/ or its Customers and is intended for use only by the individual or entity to which it is addressed, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. If you are not the intended recipient or it appears that this mail has been forwarded to you without proper authority, you are notified that any use or dissemination of this information in any manner is strictly prohibited. In such cases, please notify us immediately at info@realtekconsulting.net and delete this mail from your records. | | | |
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