Hello,
Hope you are doing well!
Position: Sr. Production Support Analyst
Location: New York City, NY
Duration: Long Term Contract
Job Description:
Primary Responsibilities:
� Handle production management services including end user support, systems monitoring, incident management and problem management, plant management and event management.
� Build extensive business and application knowledge required for supporting client facing applications.
� Diagnose and resolve application issues to ensure optimal performance and usability.
� Identify and implement automation to reduce toil, improve efficiency and eliminate customer impact.
� Provide root cause analysis with recommendations for improvements.
� Configure application monitors using industry standard monitoring tools, as well as developing customized monitoring solutions.
� Interface with clients and other technology teams to provide governance and control around the production environment.
� Manage / Drive outage calls and significant incidents; coordinate communications Financial controllers and IT groups.
� Act as a primary escalation/communication point between Application development teams and Business Units.
Required Skills:
� Strong coding/scripting skills: Python / Perl / Shell (Any Two)
� Deep understating of Database Concepts, SQL Queries and Database Performance
� Strong debugging and problem solving skills.
� Good understanding of Infrastructure ( Windows/Unix), Networking concepts and protocols
� Exposure to highly Distributed, High availability, Fault tolerant Systems.
Nice to Have
� GIT / Jenkins / Ansible / Grafana
� Splunk / Prometheus/ Loki
� Agile methodologies (Scrum, Kanban)
� Familiarity with Java and web/client-server applications
� Familiarity with the principles of System/Site Reliability Engineering (SRE).
� Familiarity with enterprise tools such as AppDynamics, Grafana, Splunk, Dynatra
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