Job Description:
Understand & analyze automation ideas
• Analyze business automation ideas that have been submitted
• Interact and engage with operational excellence teams and business process owners to understand process and value drivers using automation
• Understand/determine process steps that can be automated
Determine automation idea viability & value
• Determine the overall value of an automation idea by analyzing multiple value drives like efficiency, risk, improved productivity etc
• Determine automation viability by analyzing complexity and technological feasibility
• Help calculate value/viability score for an automation idea
• Interact and collaborate with a wide variety of business and IT stakeholders across the Cigna enterprise
• Document detailed process flows after determining areas of automation within the process
Intelligent automation technology and tools
• Have a solid understanding of the intelligent automation tools and technologies (Eg, RPA, RDA, Chatbots, AI, ML) and their applicability to automation ideas
• Passionate about learning about new intelligent automation technologies and tools as they evolve in the marketplace and how they may help solve business challenges
• Transition knowledge of approved automation ideas to technical delivery teams
Attributes
• Passionate about intelligent automation tools and using the latest technologies to deliver business solutions
• Boundless intellectual curiosity to continually learn and explore how to do things better, faster and cheaper
• Enjoys speaking with customers to understand how we can best meet their needs
• Ability to effectively deal with change
• Team player and ability to collaborate well
• Excellent verbal and written communication skills to interact with a wide variety of stakeholders
• Passion to learn
• Takes ownership and accountability
• Understands when to automate and when not to
• Excellent abstract, analytical, problem solving and critical thinking skills.
• Excellent facilitation skills
• Comfortable working with ambiguity
• Ability to work as part of a high performing team in a fast-paced environment
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