Mainframe developer
Alpharetta - GA(Remote till covid)
12+ months
Required Skills : - - Technical Skills : COBOL ,JCL ,VSAM
Nice to have skills : Technical Skills : ANSI SQL Domain Skills : Analytics
Roles & Responsibilities :
· Communication with Business users related to resolving queries, obtain clarifications and providing updates
· Setup Business bridge calls to update status of Critical incidents / Outages
· Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution.Service Management:
· Responsible for the project tasks assigned
· Initiate escalation procedure for incidents based on the agreed upon timelines and tracks it to closure
· Manage queue effectively and allocate tasks to the team based on an allocation plan.Service Tracking:
· Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc.)
· Conduct peer reviews and ensure quality of deliverables.Service Execution:
· Comply to defined process during task execution (including problem management, KEDB management etc.).Knowledge Management:
· Contribute and participate proactively in knowledge sharing sessions
· Provide complete KT to support teams before any production release.People Management:
· Manage and mentor the mentees (team)
· Provide inputs for development of learning plan for the team- Act as a buddy for new hires
· Shares recommendation towards Performance management and recognition of team members.Contribution to Org Initiatives:
· Adhere to Organization policies and procedures
· Participate in project and organization initiatives led by the Delivery leadership
· Contribute new ideas and innovative approaches at work, including CSI themes
Thanks & Regards
Harjeet Singh | IT Recruiter
Nityo Infotech Corp.
666 Plainsboro Road, Suite 1285, Plainsboro, NJ 08536| USA
Email: Harjeet.s@nityo.com
Desk: 609-853-0818 Ext 2243
Fax: 609 799 5746
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