Immediate Need :: Product Support ; Ann Arbor, MI

Immediate Need :: Product Support ; Ann Arbor, MI Responsibilities and Expectations: Provide superior customer service by ensuring the quality and level of support meets or exceeds the customers’ expectations. Assume responsibility for all customer incidents; communicate status and expectations and escalate as needed to meet or exceed SLAs. Accurately and fully document all support activity in the tracking system in a timely manner. Assume responsibility for special projects, as requested. Propose improvements to products and processes(via knowledge base articles, support bulletins, etc.). Minimum Qualifications: Experience with customer support activities with sensitivity to customer needs and expectations. Exceptional professional interpersonal and communication skills, both verbal and written. High degree of problem-solving and analytical skills with strong attention to detail required. High degree of technical proficiency using and trouble-shooting software. Strong initiative and adept at ability to plan and prioritize work efficiently, multi-task, and work well under pressure with minimal direction. Adept ability to work within well-defined processes, and collaborate to ensure processes are relevant and effective. Ability to work well with others in team-oriented environment and to gain their cooperation. BEST WISHES JASON ROY/ IT RECRUITER Jason.Roy@sparinfosys.com Direct No – 4699740461/ Ext – 556 7800 Dallas Pkwy #120, Plano, TX 75024, United States

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