Dear Partners,
Please help us with the given below requirement,
Role :Genesys Admin
Location : Remote
Duration :Long Term
Job Description:
POSITION OVERVIEW : Responsibilities • Hands-on experience with Genesys Engage • Hands-on experience with Genesys Cloud CX • Experience in Design, Build, Implementation and Migration to Genesys Cloud Cx. • Have an experience of Genesys in Administration, implementation, Reporting and Analytics, WFM and QM integration • Expertise in setting up Omni Channel capabilities in Genesys through Call, Chat, Email and SMS. • Hands-on with implementing Genesys and its functional components such as Queues, Call Flows, skill based routing, security profiles, customer profiles, tasks etc. • Hands-on with setting up IVR and call flows and optimizing them to reduce abandonment rate and improve customer experience. • Hands-on with implementation of Speech Analytics both historical and real time, with Genesys Cloud Cx • Hands-on with SAML based authentication and MFA enablement for Genesys Cloud Cx • Good idea of identifying self-service options through IVR etc. • Hands-on with embedding Genesys dialer into SaaS Applications like Salesforce, Zendesk, ServiceNow and custom Apps • Hands-on with implementation of Virtual Agent, Agent Assist, knowledge base, caller intent identification capabilities in Genesys. • Experience in integrating Genesys with AWS Lambda or using Genesys Data action to get data from Database or API. • Experience in integrating services such as Google CCAI, Sprinkler, Tenfold, Kore with Genesys Cloud Cx • Experience in setting up 9-11 services is preferable • Strong understanding of telephony concepts of PBX, CTR, ACD, IVR etc Qualifications we seek in you! Minimum Qualifications • Flexible to work in shifts. • Graduated in B.E/BTech or any equivalent degree. • Good Communication skills. • Good email writing skills • Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field Preferred qualifications Very good written and presentation / verbal communication skills with experience of customer interfacing role. In-depth requirement understanding skills with good analytical and problem solving ability, interpersonal efficiency, and positive attitude Knowledge of ITIL Service Management framework POSITION GENERAL DUTIES AND TASKS : Responsibilities � Hands-on experience with Genesys Engage � Hands-on experience with Genesys Cloud CX � Experience in Design, Build, Implementation and Migration to Genesys Cloud Cx. � Have an experience of Genesys in Administration, implementation, Reporting and Analytics, WFM and QM integration � Expertise in setting up Omni Channel capabilities in Genesys through Call, Chat, Email and SMS. � Hands-on with implementing Genesys and its functional components such as Queues, Call Flows, skill based routing, security profiles, customer profiles, tasks etc. � Hands-on with setting up IVR and call flows and optimizing them to reduce abandonment rate and improve customer experience. � Hands-on with implementation of Speech Analytics both historical and real time, with Genesys Cloud Cx � Hands-on with SAML based authentication and MFA enablement for Genesys Cloud Cx � Good idea of identifying self-service options through IVR etc. � Hands-on with embedding Genesys dialer into SaaS Applications like Salesforce, Zendesk, ServiceNow and custom Apps � Hands-on with implementation of Virtual Agent, Agent Assist, knowledge base, caller intent identification capabilities in Genesys. � Experience in integrating Genesys with AWS Lambda or using Genesys Data action to get data from Database or API. � Experience in integrating services such as Google CCAI, Sprinkler, Tenfold, Kore with Genesys Cloud Cx � Experience in setting up 9-11 services is preferable � Strong understanding of telephony concepts of PBX, CTR, ACD, IVR etc Qualifications we seek in you! Minimum Qualifications � Flexible to work in shifts. � Graduated in B.E/BTech or any equivalent degree. � Good Communication skills. � Good email writing skills � Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field Preferred qualifications Very good written and presentation / verbal communication skills with experience of customer interfacing role. In-depth requirement understanding skills with good analytical and problem solving ability, interpersonal efficiency, and positive attitude Knowledge of ITIL Service Management framework
Please share profile and details in below format.
Full Legal Name (Driver's License) | |
Contact Number | |
Email Address | |
Available Start Date | |
Available to take an interview | |
Work Authorization (USC/GC/Visa) | |
Highest Qualification and Year of passing | |
University | |
Total Years of Experience | |
Total Years of US Experience | |
Last 4digits SSN | |
Date of birth (MMDD) | |
Current Location | |
Willing to Relocate (Yes/No) | |
Willing to Travel (Yes/No) | |
LinkedIn URL | |
Email ID of current client (Please mention client ID only) | |
Pay Rate |
_________________
Prashanth Singaram
Post a Comment