Genesys Admin|| Remote || URGENT REQUIREMENT

Greetings from Aiconnectpro,

Position: Genesys Admin

Location:Remote

Duration:Long Term 

POSITION OVERVIEW : 

• Genesys Admin

Responsibilities 

• Hands-on experience with Genesys Engage • 
• Hands-on experience with Genesys Cloud CX • 
• Experience in Design, Build, Implementation and Migration to Genesys Cloud Cx. • 
• Have an experience in Genesys in Administration, implementation, Reporting and Analytics, WFM and QM integration.
•  Expertise in setting up Omni Channel capabilities in Genesys through Call, Chat, Email and SMS. • 
• Hands-on with implementing Genesys and its functional components such as Queues, Call Flows, skill based routing, security profiles, customer profiles, tasks etc. • 
• Hands-on with setting up IVR and call flows and optimizing them to reduce abandonment rate and improve customer experience. •
•  Hands-on with implementation of Speech Analytics both historical and real time, with Genesys Cloud Cx •
•  Hands-on with SAML based authentication and MFA enablement for Genesys Cloud Cx • Good idea of identifying self-service options through IVR etc. •
•  Hands-on with embedding Genesys dialer into SaaS Applications like Salesforce, Zendesk, ServiceNow and custom Apps • 
• Hands-on with implementation of Virtual Agent, Agent Assist, knowledge base, caller intent identification capabilities in Genesys. •
•  Experience in integrating Genesys with AWS Lambda or using Genesys Data action to get data from Database or API. •
• Experience in integrating services such as Google CCAI, Sprinkler, Tenfold, Kore with Genesys Cloud Cx •
•  Experience in setting up 9-11 services is preferable • Strong understanding of telephony concepts of PBX, CTR, ACD, IVR etc Qualifications we seek in you! Minimum Qualifications •
•  Flexible to work in shifts. • 
• Graduated in B.E/BTech or any equivalent degree. • 
• Good Communication skills. • Good email writing skills •
•  Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field Preferred qualifications Very good written and presentation / verbal communication skills 
• experience of customer interfacing role. In-depth requirement understanding skills with good analytical and problem solving ability,
•  interpersonal efficiency, and positive attitude Knowledge of ITIL Service Management framework 

Legal First and last Name
Has the name been verified through a photo ID?
Current Location (City, state, zip code)
Contact Number
e-Mail Address
Visa Status
W2/C2C
Open for video interview
Duration of notice required post offer
Open to onsite work
Rate (USD/Hr)

  

Thanks and Regards,  

DATTA Aiconnectpro, LLC.  

T(614)929-7524 | DATTA@aiconnectpro.com  

6605 Longshore Street, Suite 240 Dublin, OH 43017