Remote role for Java Tech support

Hi     I have opportunities with me you might be interested, Please review the Job specifications below and let me know if you may be interested. Role – Java Tech support Location – Remote Duration : Contract Need Automotive/Automobile domain Job Description – Responsibilities: Have ownership of the internal and external customer experience of our software services/platform Provide tier 1 support to our customers (Onboarding customers, addressing customer queries, and performing data analytics/validation) Be actively involved with the operational delivery and UAT if required for new product and feature releases Assist in the creation and implementation of customer self-service material and tools Record and track SLAs and workflows Write technical documentation and provide customer training and/or training support as needed Implement any support or alternative workflow solutions to solve customer problems with existing platform features Collaborate with product management and software engineering team in design/implementation of new features, and help everyone understand the customer experience feedback and peripheral processes Troubleshoot, debug, fix and upgrade software Validate/Troubleshoot issues and participate in bug triage meetings to help determine priority of requested bug fixes/features Occasional travel (international and domestic) is required Qualifications: Thorough understanding of the software development lifecycle and IoT/SaaS applications. A passion for providing positive customer experience, strong technical and analytical skills, and excellent written and verbal communication skills are essential. Working knowledge of Java, Spring Boot, REST/Microservices, SQL and JavaScript needed to build a SaaS and IoT application platform  Strong experience with SQL and scripting languages (Python, Perl, etc.) Knowledge of data modelling and data visualization tools working with Elastic Search and SQL databases. Adept with browser testing and debugging Knowledge of Scrum/Kanban Agile workflow methodologies Demonstrated experience supporting IoT and SaaS platforms Bachelor’s degree in Computer Science, Engineering, IT or relevant field 6+ years of software development experience in SaaS or IoT solutions - Proven experience as a full stack developer or project/technical support lead Able to empathize, sell ideas, and influence others Able to multitask, prioritize, and manage time efficiently Experience in utilities or transit industry is a plus

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