Program Management

Role: Program Management

Remote

Min EXP: 12+

Work Auth: USC, GC AND H1B only

Job Description:

  Business Transformation Manager with more than 12 years of experience
  Experience with process engineering in digital technology, cloud, telecom, or related industries.
  Experience focusing on strategy, operational processes, and customer experience.
  Lead concept, define scope, and execute on strategic and operational business transformation initiatives, ranging from corporate and operational strategy to process improvement.
  Lead change management process
  Identify, monitor and mitigate    resolve program risks and issues
  Manage digital programs and projects transformation from conception to delivery
  Provide proactive and engaged leadership on key projects designed to increase revenue, reduce expenses, enhance business efficiency, and improve customer experience.
  Be an effective change agent utilizing proper stakeholder analysis and change management techniques.
  Work with the Business Transformation leaders in business units, to provide effective leadership for the initiatives under analysis and execution.
  Provide senior leadership and functional unit management with updates on project status, key metrics, issues, and risks.
  Understand and analyze various drivers impacting key metrics and outcomes and provide a fact  based recommendation to the stakeholders.
  Be a liaison between business units on projects that have a multi  organization or business unit scope.
  Facilitate team meetings and cross  functional workshops.
  Proactively anticipate and work towards mitigating risks to project execution or stakeholder engagement.
  Support others by providing real  time coaching on business transformation and process improvement methodologies and tools.