Job Description
· Perform Jr. System Administration duties
· Conduct scheduled system checks and perform maintenance in accordance with the scheduled support windows
· Learn and adhere to applicable data privacy practices and follow SOC 2/ITSM policies & procedures
· Enter, manage, and update IT support tickets within FreshDesk.
· Record the problem symptoms, provide and document resolution for hardware and software helpdesk requests and support root cause analysis
· Ownership to track status of all tickets, including those elevated to higher level support, through resolution with follow-up with end-user
· Willingness, once proficient in tasks/systems, to provide after-hours emergency support
· Take initiative to become further educated in relevant systems administration, information technology, and emerging trends
Required Skills
· Ability to learn and willingness to take on more complex tasks
· Ability to diligently create and maintain clear and concise documentation
· Good customer and people skills with ability to effectively work through a variety of methods, including email, Microsoft Teams, telephone, and face to face
· Strong interpersonal skills and ability to work well with others
· Strong analytical, evaluative, and problem-solving abilities with ability to multitask
· Excellent verbal & written communication skills
· Ability to clearly relay technical data to non-technical individuals
· Detail oriented with good follow-up and follow-through
· Windows Server 2012-2022 administration
· Functional Active Directory administration capabilities
· Firm understanding of managing Windows DNS and DHCP servers
· Experience in network with VLANs
· Firm grasp of basic powershell cmdlets
· Basic administrative understanding of GPO
--
-- · Perform Jr. System Administration duties
· Conduct scheduled system checks and perform maintenance in accordance with the scheduled support windows
· Learn and adhere to applicable data privacy practices and follow SOC 2/ITSM policies & procedures
· Enter, manage, and update IT support tickets within FreshDesk.
· Record the problem symptoms, provide and document resolution for hardware and software helpdesk requests and support root cause analysis
· Ownership to track status of all tickets, including those elevated to higher level support, through resolution with follow-up with end-user
· Willingness, once proficient in tasks/systems, to provide after-hours emergency support
· Take initiative to become further educated in relevant systems administration, information technology, and emerging trends
Required Skills
· Ability to learn and willingness to take on more complex tasks
· Ability to diligently create and maintain clear and concise documentation
· Good customer and people skills with ability to effectively work through a variety of methods, including email, Microsoft Teams, telephone, and face to face
· Strong interpersonal skills and ability to work well with others
· Strong analytical, evaluative, and problem-solving abilities with ability to multitask
· Excellent verbal & written communication skills
· Ability to clearly relay technical data to non-technical individuals
· Detail oriented with good follow-up and follow-through
· Windows Server 2012-2022 administration
· Functional Active Directory administration capabilities
· Firm understanding of managing Windows DNS and DHCP servers
· Experience in network with VLANs
· Firm grasp of basic powershell cmdlets
· Basic administrative understanding of GPO
Thanks & Regards,
Rahul Reddy
Lightning Minds Inc.
Office : 919-374-5133 EXT 105
Email : rahul@lightningminds.com
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