Hi,
Visa: GC Holder, and USC
Title: Application/Production Support Analyst
Duration: 6 months- 2 years
Location: currently remote, will be back onsite Feb 28th - candidates will need to be able to relocate within 30 days)
Interview Mode: 2 interviews both video, the first interview is 30 minutes, the second 1 hour long
Experience: 6+ years
Position Description:
We have an immediate need for an Application/Production Support Professional. This position is an immediate hire for our client located in Owings Mills, MD.
Responsibilities:
· On-call production support responding to escalated system events, automated alerts, and x-matter pages
· On-call system monitoring and maintenance of application technical documentation and system alerts.
· Restoration of services and applications from disruptions
· On-Demand system validations related to various deployment efforts that require production support team assistance.
· Day to day individual incident management including triage, research, and escalation or resolution. Must have excellent communication skills- both verbal and written.
Requirements:
· We are looking for a technical analyst with experience in customer engagement and working day to day technical support issues.
· A background in AWS cloud-based application development and monitoring is also a need. With an increasing movement of our application support in the AWS space, this helps fit into our support model with a skillset the team has been coming up to speed on.
· From a contractor perspective, prior on-call experience is also a need as this position will include on-call support in addition to the day-to-day support tickets.
· Experience with SQL & Splunk logging are a must
· Experience with WebSphere required
· Prior experience supporting customer facing front end financial account systems is strongly preferred.
All candidates must be able to provide proof of Covid 19 vaccination to be considered
Thanks And Regards
Kanhaiya Gupta // Recruitment Manager
Office: 413-612-2689
Email: kgupta@inspireclient.com
Inspire Client LLC.
1981 Memorial Dr. PMB #278, Chicopee, MA 01020
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