Genesys Developer with Speech Recognition
Remote
Software engineer, working in a lab environment, who integrates, develops, and evaluates new technologies and capabilities for a more powerful and conversational UX on our new voice response platform.
Key Responsibilities
- Install and integrate in-house and third-party components and capabilities into applications
- Design, build, and gather results from demos, A/B tests, and pilots
- Document solutions, and support delivery teams who implement them
- Lab maintenance, including OS patching, Genesys application updates, licensing, and access control
- Work with architects to learn about and to ensure solutions meet Amex standards
- Work closely with Product Owner on ideas, and options
Key Skills
- Experience with voice response platforms and applications—Genesys in particular
- Experience with speech recognition, and VXML
- Deep experience with general software engineering: APIs, Java, scripting languages, databases, connection protocols, etc.
- Experience with Nuance, and natural language understanding are big pluses
- Willingness and ability to quickly learn new technologies
Thanks & Regards
|
Mohd Saif Khan
saif@signinsol.com || www.signinsol.com || Contact number-814-651-6955
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