| Hi
My name is Sagar Sinha- I am a recruiter with Visionary Innovative Technology Solutions LLC. Please See the below role. Job Title: Java Support Consultant Location: : Remote
Duration: Contract Job description: - Have ownership of the internal and external customer experience of our software services/platform
- Provide tier 1 support to our customers (On boarding customers, addressing customer queries, and performing data analytics/validation)
- Be actively involved with the operational delivery and UAT if required for new product and feature releases
- Assist in the creation and implementation of customer self-service material and tools
- Record and track SLAs and workflows
- Write technical documentation and provide customer training and/or training support as needed
- Implement any support or alternative workflow solutions to solve customer problems with existing platform features
- Collaborate with product management and software engineering team in design/implementation of new features, and help everyone understand the customer experience feedback and peripheral processes
- Troubleshoot, debug, fix and upgrade software
- Validate/Troubleshoot issues and participate in bug triage meetings to help determine priority of requested bug fixes/features
- Occasional travel (international and domestic) is required
Qualifications: - Thorough understanding of the software development lifecycle and IoT/SaaS applications. A passion for providing positive customer experience, strong technical and analytical skills, and excellent written and verbal communication skills are essential.
- Working knowledge of Java, Spring Boot, REST/Microservices, SQL and JavaScript needed to build a SaaS and IoT application platform
- Strong experience with SQL and scripting languages (Python, Perl, etc.)
- Knowledge of data modelling and data visualization tools working with Elastic Search and SQL databases.
- Adept with browser testing and debugging
- Knowledge of Scrum/Kanban Agile workflow methodologies
- Demonstrated experience supporting IoT and SaaS platforms
- Bachelor’s degree in Computer Science, Engineering, IT or relevant field
- 6+ years of software development experience in SaaS or IoT solutions - Proven experience as a full stack developer or project/technical support lead
- Able to empathize, sell ideas, and influence others
- Able to multitask, prioritize, and manage time efficiently
- Experience in utilities or transit industry is a plus
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