If you have viable candidates, please reply with the below information:
• Email Subject Line: CANDIDATE NAME – #XXXX – JOB TITLE (Contract)
• Candidate Full Name:
• Candidate E-mail:
• Candidate Cell Phone:
• Candidate Visa Status:
• Candidate Current Location:
• Candidate Communication skills (scale 1-10, 10 being fluent in English):
• Relocation: Yes/No? Will he/she self-relocate without relocation assistance?
• Candidate Availability to start the project:
• Bill rate: $
• Attach resume
Details:
- 12+ month Contract
- Bill Rate to your agency: $30/hr (could go a little higher, please present with rate)
- Start: ASAP
- Location: San Jose, CA – in office potentially 2 days a week
- Looking for someone who has worked previously within a tech company
Description
IT Deskside Support
Location - San Jose, CA (remote to start / will be based in San Jose headquarters longer term)
Responsibilities
• Build, configure, support and troubleshooting hardware and software issues on laptops and desktops
• Interact with customers at all levels of the company
• Must demonstrate excellent written/verbal interpersonal communication skills
• Ability to respond positively in stressful situations
• Reimage laptops/desktops, backup user's data, migrate users and reconfigure users' custom settings
• Fulfill hardware and accessories request for Remote Employees
• Laptop imaging systems L2 operations and management
• Maintain and update inventory in asset tracking system
• Provide end-user training as needed
• Troubleshoot connectivity issues on local office equipment (laptops, AV devices, printers, etc.) to pinpoint the source of the problem.
Requirements
• 3+ years of experience providing hardware and software support for desktop/laptop on MAC/Windows OS and supporting office IT infrastructure
• Solid experience with MAC OS 10.14 and Later
• Solid experience with Win 10 (Lenovo experience is a plus)
• Experienced with Active Directory, Microsoft Intune, Apple MDM, VoIP systems, Okta, O365 and MFA prefer
• 2+ years focused software support, especially Microsoft 365, OKTA, Slack, ServiceNow, Zoom, WebEx and VPN clients on MAC/PC
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Mark Gambirasi, Founder/CEO
M: (415) 203-2224
Recruiting for: Sales | Engineering | Marketing | Product
Andiamo! Group - 355 Bryant Street, Suite 309, SF, CA 94107
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