Visa: USC/GC/EAD, H4-EAD
Title: Salesforce BA/Support
Duration: contract – long term; about 12 months C2H
Location: 100% remote
Salesforce Business Analyst/Support
The role of the Salesforce Business Analyst/Salesforce Support is to deliver high quality service for our business users and will be part of our growing CRM/Integration Applications Team.
Day to Day Responsibilities:
This person will be a liaison between our Salesforce users and internal technology team members.
They will be responsible for
Delivering user training and providing technical support to our end users.
Working collaboratively with our Data team and other integrated systems team to understand data collection and system requirements to support integrated system delivery.
Work together with the delivery team to understand internal controls and system requirements to support finance and HR initiatives.
Work closely with the Delivery team to gain advice and input on proposed solutions. Work collaboratively to achieve project outcomes and resolve system issues.
Updating existing process documentations as the member & team(s) continue to improve and grow.
Experience and knowledge
Essentials
3+ years analyst experience
2+ years of experience with supporting Salesforce.com end users or any other CRM’s.
Excellent knowledge of the full SDLC
Proficient MS Excel, Word, PowerPoint and Visio user
Experience in developing, implementing and maintaining system processes and procedures
Experience in creating business cases for technology-related solutions
Experience in people management
Proven ability leveraging analytical and problem-solving skills in a fast paced environment
Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies
Strong presentation, communication (written and verbal) skills, and interpersonal skills
Demonstrates flexibility and willingness to do what it takes to get the job done
Drive and desire to learn and grow both technical and functional skill sets
Preferred Experience and Skills
Experience leveraging and configuring AppExchange products to develop a solution
Experience soliciting, gathering, and analyzing user input and requirements
Experience documenting user stories and creating to-be process flow diagrams
Experience collaborating with business stakeholders
Experience on a Salesforce implementation through the full Software Development Lifecycle (SDLC) & Agile Methodology
Salesforce Admin Certification
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