Telecom Specialist corp to corp jobs urgent required

Hello ,

Greeting for the day,

Telecom Specialist

Location: New Haven, CT 

 

• Coordinate activities relating to the phone system design, repair, installation, maintenance and billing for all customers of telecommunication services.
• Oversees administrative activities and coordinates the scheduling of vendors when necessary.
• Reports and monitors the status of service orders and updates telecom documentation. 
• Processes telecommunication service requests within Pinnacle and ServiceNow to coordinate new installations, repairs and other billable functions of our department.
• Updates databases and internal documentation when changes to our service offerings or processes change.
• Supports other modes of communications deployed throughout the campus – including elevator, alarm lines, emergency and public safety.
• Coordinates with external vendors for repairs of telecommunication equipment when necessary.
• Provides support to physical plant, facilities or other ITS teams that require information about Yale buildings/properties when infrastructure activities are taking place to ensure our services are not interrupted as a result of their work.
• Operational experience supporting Cisco Unified Communications Manager, Packaged Contact Center Enterprise, Session Initiation Protocol and similar technologies.
• Ability to track and facilitate multiple tasks concurrently, while properly prioritizing and accurately completing them in a customer-facing and highly-available environment.
• Ability to manage and resolve technical problems independently.
• Exceptional written and oral communication skills in the development and maintenance of documentation – including system planning, deployment, training, inventory, procedural and business continuity materials.
• Understanding of the following VoIP protocols, terminology and components: 

×           SIP. H.323, SCCP, MGCP UNISTIM

×           RTP and the signaling protocols are used to establish an RTP session

×           Codecs

×           Network quality metrics such as packet loss, delay, jitter and MOS score

×           Components: CUCM, CUC, CUBE, VGs and DSP farms

• Understanding of the following Networking protocols, terminology and components: 

×           OSI Model

×           Difference between UDP and TCP

×           DHCP and DHCP Options

×           DNS and DNS record types

×           Ability to take packet captures and identify SIP , SCCP and RTP traffic

×           Understanding of firewall rules and ACL's

Thanks & Regards,                                     

Saikumar

IT Recruiter

WORLD IT CENTER

Desk Nu: 781-494-6236 

saikumarwitc@gmail.com