ServiceNow CSM and Portal Developer - 100% Remote

Hi,

 

I am looking for ServiceNow CSM and Portal Developer for my client. kindly share your consultant profile at  Mukesh.C@ustechsolutionsinc.com

 

Job Title: ServiceNow CSM and Portal Developer

 

Job Description:

·        Administration, development, documentation and technical support of the ServiceNow platform.

·        Must have experience in IT Service Management, Service Portal, Service Portal Migration, Customer Service Management and Customer Service Portal

·        Provide software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third party software integrations.

·        Design, develop and implement Service Catalog workflows, ITIL processes, ITAM, SACM, Knowledge, Demand and Release Management modules within ServiceNow platform and integrations with external systems.

·        Review and refine designs for usability, reviews testing scenarios and refines test cases, to ensure applications quality

·        Interacts with stakeholders from across the business

·        Implement technology specific best practices and standards.

·        Produces and maintains detailed system documentation including design specs, maintenance, troubleshooting, deployment, disaster recovery, tech notes, and testing, etc.

·        Develop, design and rollout new application modules, workflows and catalog requests, and recommend solutions that deliver customer value

 

Required Skills

WHAT WE NEED FROM YOU

·        5+ years of experience supporting the implementation, administration, configuration, and/or development of the ServiceNow platform (IT Service Management and IT Operations Management).

·        Customer Service Management implementation experience, certification would be a plus.

·        System/Process Automation (Orchestration) experience

·        BS or BA degree in computer science, or equivalent

 

Preferred Skills

·        Ability to develop quality documentation that clearly articulates solutions and the ability to perform demonstrations for clients

·        Administration of a ServiceNow instance including the creation or modification of workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions

·        ITIL Foundations 3.0 or higher

·        ServiceNow Administrator Certification (London or Higher)

·        ServiceNow Developer Certification (London or Higher)

·        Strong understanding of ServiceNow ITSM and ITOM products

 

Thanks & Regards

Mukesh Choudhary

Technical Recruiter

Tel: (201) 524 9600 Ext. 7008 | Direct Number: (551) 230-1592

10 Exchange Place, Suite 1710 Jersey City, NJ 07302

US Tech Solutions Inc

 

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